We pay particular attention to the choice of our products as well as the relationship between our company and our customers.
• 100% secure online ordering by Stripe bank card.
• Tracking your orders on our site.
• Competent and professional customer service - available 6 days a week.
• Thousands of people already trust us!

Our online store is open 24 hours a day, every day of the week. The order process is broken down into several stages:

1- Basket: check the contents of your order. At this stage you can modify the quantities.
2- Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method you want based on the choices offered to you.
4- Payment: you are offered several payment methods, it is up to you to choose. You can check the contents of your order on the summary (optional item(s) and service(s), delivery method and costs).
5- Order confirmation: to be sure that your order has been recorded, you must reach this step. You can now print your order confirmation. You will also receive an email confirmation with your order reference and tracking number.

A complete order, available in stock and validated by bank card, is processed between 24 and 72 hours .
Orders are prepared from Tuesday to Friday, when all products are available. If an item is unavailable, your order will be prepared upon receipt of it. Our items are shipped from several shipping centers.

As a result, you may receive your order in several packages .

As soon as your payment is cleared, we will forward your order to one of our partners or fulfillment centers, from where your item will be posted. You will then receive an email with an order number to trace your order from our website. For more information on this, visit our order tracking page

To cancel your order, we invite you to contact customer service by email.

If you have a valid promo code, enter it in the 'Promo code' box during the checkout process, and click 'Apply'.

Due to the exclusivity of certain products, delivery time may take 4 to 9 working days excluding shipping.

In very exceptional cases (postal strike, end-of-year celebrations, etc.) it may be a little longer. Whatever happens if your package does not arrive at its destination after 8 weeks, we will resend it to you or give you a full refund. Rest assured, this has never happened.

More details: New 2023 products, sale products, pre-orders and monthly selections are occasionally the subject of flash offers organized with our partners. Due to the number of orders to be processed and to offer you attractive prices, delivery times are slightly extended.

Delivery is our responsibility, it is totally free . This is provided by our partners, namely: DHL, UPS, Colissimo etc..

You have the option of subscribing to a PREMIUM option to benefit from additional insurance.

Upon receipt of your order, it is important to carefully check that your package has not been damaged during transport and that the product is in perfect condition (and, if applicable, to note this damage detailed on the delivery note of the carrier). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging , this is mandatory in the event of return of the product, and is essential if you wish to benefit from your right of withdrawal.

First check the tracking of your package via the link to your tracking interface which was sent to you by email after your order . If this is indicated during delivery, we invite you to wait until the scheduled delivery date. If your package is pending with the carrier, we invite you to collect it from the address indicated on the delivery notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

If the delay seems long to you, don't worry: your order is on its way to your home.

Before contacting us, check your order confirmation if the product ordered is different from the one you received. If the item received is indeed different from the one you ordered, please contact customer service by email or via the contact form.

It is possible that your order will be shipped in several packages. Check your order confirmation email to be sure you do not have multiple tracking numbers from our carrier. If all packages have arrived and you still do not have all your products, contact customer service by email.

If it concerns missing battery(s), please refer to the note written on the chat. Your order arrives in two separate packages due to new European legislation.

We do our utmost to ensure the intact and compliant delivery of your order. However, if you receive a defective product, contact us and we guarantee to find a winning solution for you.

According to the article: L 121-21 to L 121-21-8 of the Consumer Code, you have a period of 14 days to return the item(s) that do not suit you, subject to compliance with the conditions set out in our refund policy, otherwise we unfortunately cannot offer you a refund or exchange.

Learn more

Return costs are your responsibility.

We accept all credit cards, Apple Pay, Google Pay. Our business is growing and you will soon have the possibility to pay in 3x via Klarna, the latest payment solution to date. For reasons of simplicity, we do not accept bank checks or SEPA transfers.

First, check that the expiration date of your card has not passed . Secondly, check that you have entered your last name AND your first name in the appropriate field. If your bank transaction is refused, the authorized limit may be exceeded. To ensure this, we invite you to contact your bank to check the amount of this ceiling.

We debit your card within 24 hours for security reasons.

Our site has a 256-bit SSL security certificate . All information relating to pages, content, credit cards and transactions is thus protected by the same level of security used by banks .

After-sales service can be reached from Monday to Saturday by email.

Please contact our After-Sales Service Monday to Saturday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. by email. (excluding public holidays)